Maintaining healthy homes is our mission. Serving you is our duty.
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Enterprise: (334) 475-3040
Dothan: (334) 790-1381
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FAQ

Frequently Asked Questions

How often should I have my carpet professionally cleaned?
A good rule of thumb is once per year….but it depends. You need to first check with your carpet manufacturer and see what is recommended and required to maintain your warranty coverage. But typically this period is between 12 to 18 months. Factors like foot traffic (single person vs family of six), pets & kids may determine more or less frequently. 

We highly recommend to our clients to vacuum regularly, 2 – 3 times per week if possible. This helps remove soil that when left unattended leads to damaged carpet fibers and therefore dull, dingy carpet. This will happen over time and will not necessarily be noticeable until the carpet is professionally cleaned, revealing the damage!  

For more information, please see this Angie’s List article.
How much will it cost to have my carpet cleaned?
We charge by the cleanable square foot (sq ft) and is based on a standard price list. Adjustments may be made to standard price for factors like soiling level (Light, Moderate, Heavy, Extreme), fiber type (Natural vs Synthetic), condition (age, wear, damaged), etc. Therefore we only charge for what we actually clean as opposed to some companies who will give a “by room” quote. 

For Example: if you have large furniture in a room that you know has not moved and will not move, we will quote just the cleanable areas vs. an empty room which has no furniture. Our standard pricing incorporates a volume discount; the higher the total square footage, the lower the price per square foot.
What are those ugly black lines around the baseboards and under doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build-up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tackstrip on the edge of the carpeting, it could nick your fingers! 

Can you get the stains or odors out of my carpet?
Maybe... Every situation is different and must be evaluated. While no guarantee can be given on stain or odor removal, we DO have a high success rate through the use of proper products and techniques. Some factors that may prevent our success include: age & type of stain, previous attempts to remove stain with improper products or techniques which may permanently set the stain.
How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We use 100% biodegradable cleaning products, moderate temperature and moderate pressure to clean you delicate textile thoroughly. 
Are you registered with the Better Business Bureau?
Yes, we are registered with the Better Business Bureau of Alabama, as well as many other industry organizations. 

Are you licensed & insured?
Yes. Because your safety and confidence mean so much, we have all the appropriate licenses and insurances to cover our work and our staff to include Workmans Comp.

What process do you use to clean carpet?
Veterans Cleaning Solutions is certified in all methods of cleaning and cleans according to the manufacturers recommendations. Most of the carpet cleaning we do is the "External Extraction®" method, also known as "hot water extraction or steam cleaning" This process is used by 96% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning. 

How long does the carpet take to dry?
The normal drying time is anywhere from 6 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary. 
Should I have my carpet dry cleaned or steam cleaned?
Most major carpet manufacturers now recommend hot water extraction (steam cleaning) as the preferred method. Like the laundering of your clothing, steam cleaning is highly effective in removing soil and other contaminants from your carpet. It is one of five carpet cleaning processes that are officially recognized as an industry standard. 

To most people "dry cleaning" means cleaning without water. The fact is that most carpet cleaning advertised as "dry" cleaning actually uses anywhere from a little to a lot of water! That's because most of the soil in your carpet is water soluble. For the most part that means better results are achieved with a wet cleaning process. On the other hand each cleaning process has its place given the right circumstances. For the majority of residential customers steam cleaning will deliver the most effective results. This is why most manufactures make the recommendation to clean using hot water extraction.
Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.
What does it mean to "clean to the standards?"
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the CRI standards. Veterans offers all of these methods and can select the process that's right for your needs. 

It was agreed that each of these cleaning processes should include these common steps:
  • Pre-Vacuum 
  • Pre-treat spots, stains and heavily soiled areas 
  • Hot Water Extraction 
  • A thorough rinse 
  • Furniture Moving 
  • Complete Drying within 24 hours 
Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job. 

Veterans "12 step cleaning service" exceeds these specifications. In addition to these steps The Veterans Team has powerful truck-mounted equipment combined with our exclusive "Quick-Dry" process which reduces drying time to only a few hours. 

For answers to additional questions you may have, we encourage you to visit The Carpet and Rug Institute website.
Do you offer discounts?
As retired military veterans, we appreciate all those who those who serve, whether they're serving our country or our community. Every day we offer the following discounts, so please tell our estimating staff if any of these deals apply to you!

15% discount to Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW), or American Legion members. Just show your membership card.

10% discount to all Military personnel and spouses; this applies to Veterans, Active Duty, Reserve and National Guard personnel. Just show your military identification (ID) card

5% Open carpet discount, when the dwelling to be cleaned is free of furnishings. This discount can be combined with any of the above discounts!

What makes Veterans Cleaning Solutions different from 
other cleaning companies in the Wiregrass area? 
We have the strongest Reputation, Experience, Education, Systems and Guarantee for our wide variety of cleaning services. We're happy to share our expertise with you – we encourage you to send us any questions you may have about our services and methods.

Have a cleaning question? Ask us?

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